Privacy Policy

Last updated: 23 September 2026

Liva Thai Spa ("we", "us", "our") operates this website and provides massage and wellness services from our facility in Sector H, Aliganj, Lucknow. This Privacy Policy explains what information we collect when you visit our website or contact us to book a service, how we use it, and the choices available to you.

Information we collect

We collect information in the following ways:

• Information you give us directly — such as your name, phone number, or any details you share when you call, message us on WhatsApp, or fill out a form on this website to book or enquire about a session.
• Information collected automatically — when you browse this website, we use Google Analytics to collect standard usage data such as pages viewed, time spent on the site, approximate location, device and browser type. This helps us understand how the website is used and where it can be improved.
• Cookies — our website may use cookies and similar technologies to support analytics and basic site functionality. You can disable cookies through your browser settings, though some features of the site may not work as intended.

How we use your information

• To respond to enquiries and confirm appointment bookings
• To contact you regarding a session you have booked or requested
• To understand website traffic and improve our content and services
• To maintain the security and proper functioning of our website

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-party services and links

Our website may include links to, or make use of, third-party services such as Google Maps and WhatsApp. These platforms operate under their own privacy policies, and we encourage you to review them separately — we are not responsible for how third parties handle information once you leave our website or engage with them directly.

Data security

We take reasonable measures to protect the information you share with us. However, no method of transmission over the internet or storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, such as managing your booking or responding to your enquiry, unless a longer retention period is required by law.

Children's privacy

Our services and website are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us so we can remove it.

Your choices

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete it, subject to any legal or operational requirements that may apply.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.